Help & Support

Need Help?

We're here to help you! Contact our support team for any questions or issues.

📧

Email Support

connectwell002@gmail.com

We typically respond within 24 hours

Common Questions

How do I start chatting?

Simply click "Start Chatting Now" on the homepage, choose text or video mode, and you'll be instantly connected with someone.

Is it really anonymous?

Yes! We don't require any personal information. You get an auto-generated username and can start chatting immediately.

How do I report someone?

Click the 3-dot menu during any chat and select "Report & Block" to instantly report inappropriate behavior.

Troubleshooting

Video not working?

Make sure you've allowed camera and microphone permissions in your browser settings.

Can't find anyone to chat with?

Try switching between text and video modes, or try again during peak hours (evenings and weekends).

Sound not working?

Check your device volume and browser permissions for microphone access.

Community Guidelines

• Be respectful and kind to everyone

• No harassment, hate speech, or bullying

• Don't share personal information

• No inappropriate content or behavior

• Report anyone who violates these guidelines